If the Internet or computer is inoperative due to infection, boot to Safe Mode with Networking. Has a recent virus or malware scan been run? If the anti-virus or malware removal tools do not run, then this is a positive sign that the computer may be infected. Are there any pop ups, redirects, or messages that have been experienced on the desktop or from the system tray? Here are some steps to perform to confirm infection:Īsk the question.
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